Last updated: April 01, 2026
At Trendo, we aim to provide a smooth and hassle-free shopping experience. If you are not satisfied with your purchase, our return and exchange policy is designed to help resolve the issue quickly.
Customers may request a return or exchange within 7 days of receiving their order. Requests made after this period may not be accepted.
Return & Exchange Conditions
To be eligible for a return or exchange, the following conditions must be met:
- Items must be unused, undamaged, and in their original condition.
- All labels, tags, and packaging must remain intact (unless the product arrived damaged).
- Returned items will be inspected before approval of any exchange or refund.
- If a refund is approved, only the product price will be refunded. Shipping charges are non-refundable.
- Customized or personalized products are non-returnable and non-refundable, as they are made specifically according to customer preferences.
- Sale items cannot be refunded, but they may be exchanged if eligible.
- Exchanges will be processed based on the same product value. Any price difference will be adjusted accordingly.
Payment Methods
We currently accept the following payment methods:
- Cash on Delivery (COD) (not available for customized products)
- Online Bank Transfer
- JazzCash
Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been shipped, it cannot be cancelled.
Exchange Policy
You may request an exchange if:
- The item is in original condition with labels and packaging intact
- The item was damaged during delivery (supporting images required)
- You received the wrong item (supporting images required)
All exchanges are subject to product availability. We recommend contacting us first to confirm stock availability before requesting an exchange.
Please note that customized or personalized items cannot be exchanged or returned.
Refund Process
Customers may request a refund within 7 days of receiving their order by contacting us.
Requirements for refund requests:
- The item must be returned unused and in its original packaging with labels attached.
- If the item arrived damaged, clear images showing the damage and labels must be provided.
- Refunds will not be issued if the product:
- Is used excessively
- Is damaged by the customer
- Is missing original tags or packaging
Once the returned item is received at our facility, it will undergo an inspection process.
- Refund processing will begin within 24 hours after inspection.
- Refunds typically take 2–3 working days to reflect in your account, depending on the payment method.
Information Required for Refund or Exchange
To process your request, please provide:
- Your Order Number
- Photos of the product
- A brief description of the issue
If the returned product does not meet our return or exchange conditions, the request may be declined.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
📧 Email: info@trendo.com.pk
📱 WhatsApp: +92 336 9999166
🌐 Website: https://trendo.com.pk
